Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Manage Your Account

View and manage your payment and personal information stored on Pay.gov. View and pay bills.

Only customers who have created an account have a My Account page.

  1. Sign in to Pay.gov.
  2. Click My Account at the top of the page.
  3. Click a section heading to open it.

A form is the web page or pages you fill out to provide the information the agency needs about a payment.

You can:

  • View forms you submitted or saved, including private and reassigned forms, if any.
  • Duplicate (copy) any forms listed in any tab so you can use them to make another payment of the same kind.
  • Delete saved forms.

  • Submitted — lists all payment forms you submitted when signed in, including for bill and private payments. No information about the account used to make the payment is shown.
    If you were not signed in when making a payment, its form is not listed. You can view or duplicate a form.
  • Saved — lists forms you saved. Step 2 Complete Agency Form has a Save button.
    Any information entered before you saved the form is included (but not payment account information).
    You can view, duplicate, or delete a saved form.
  • To complete or change the form or to make a payment, click the form's Continue to the Form button.

  • Reassigned — shown only for businesses and organziations that separate filling out a form from making the payment.
    (One person fills out a payment form and then reassign it to another person, who to makes the payment.)
    Lists the forms reassigned for payment.
  • To complete or change the form or to make a payment, click the form's Continue to the Form button.

  • Private — most customers will not see this tab. Payment forms an agency has given you access to. These forms are not listed elsewhere on Pay.gov.
  • To complete or change the form or to make a payment, click the form's Continue to the Form button.

Links to the right of a payment summary are:

  • View PDF — opens a PDF version of the submitted or saved form with the information you entered. Download and save it or print it.
  • Duplicate — when clicked it opens a copy of the form at the Before You Begin step. Information you entered in the Complete Agency Form step is copied. Use the copied form top make another payment of the same kind.
  • — seen only in the Saved tab. Click to delete the saved form.
>

Click the form's View PDF link.

You can only view the PDF. You cannot change any information on the form or make a payment. Forms will show any information you filled in.

You can duplicate a form to make the same kind of payment. This allows you to reuse information you already entered.

  1. Click the form's Duplicate link.
  2. The form's Before You Begin page opens.
  3. Cick Continue to the Form.
  4. The form opens. Information from the duplicated form is already entered.
  5. Change any information you need to, such as the payment amount.
  6. Click Continue to enter the payment information.

Sorting makes it easier to find a specific form.

  1. Click on the Sort by: box.
  2. Click on a sort order.
  3. The form list is immediately sorted and reordered.

Only a saved form can be deleted.

  1. Click on the Saved tab.
  2. Click on the form's Delete link.
  3. Click OK to confim.
  4. The saved form is deleted from the list.

Payment Activity shows summaries of payments you made while signed in to Pay.gov. Payments made when not signed in are not included.

You can view payment details, view the receipt, and cancel pending payments.

  • All — all payments you created while signed in, whether or not the agency was paid. Payments made without signing in are not included.
  • Completed — payments that have been settled and charged to your bank, credit card, or other account. The agency was paid. Canceled pending payments are also listed.
  • Rejected — payments that were rejected by you bank, credit card company, Amazon, and PayPal. The agency was not paid.
  • Pending — payments created on Pay.gov but not sent to the payment processor. The agncy hasn't been paid yet. After processing, payments are moved to one of the other tabs. The list can include your next scheduled automatic payment.

Links are to the right of a payment summary.

  • View Details — payment details. Information you will need if you contact the agency or Pay,gov about the payment.
  • View Receipt — see a copy of the confirmation for the payment. For a copy, click Print Confirmation at the bottom of the page.
  • Cancel — seen only in the Pending tab. Click to stop a payment before it is processed. The agency will not be paid. The payment summary and details are moved to the Completed tab. Its Transaction Status changes to Canceled.
>

  • Pending — the payment hasn't been sent to the bank or credit card processor yet.
  • Success — the credit or debit card payment has been processed and accepted. Your account has been charged.
  • Complete — the payment from your bank account has been processed and accepted. Your account has been charged.
  • Canceled — you stopped the payment before it was processed. For automatic payments, all remaing payments were canceled.
  • Rejected — the payment was not accepted by the bank or credit card company. Contact the bank or credit card compnay for more information. Do not contact Pay.gov Customer Support.

You will see My Bills only if you have added bills to your account.
New, paid (completed), and expired bills are listed.

  • View payment forms you submitted or saved, including private and reassigned forms, if any.
  • Duplicate (copy) any form listed in any tab.
  • Delete saved forms.

Only bills you added to your account are listed.

To view a pending or completed bill, open the correct tab, find the bill in the list, and clidk View Bill.

  • Pending tab — lists bills that need to be paid. Pending bills have both the View My Bills and Pay Bill buttons.
  • Completed tab — lists paid bills that have been processed, paid bills that are waiting to be processed, and bills that have expired but have not been paid.
    Completed bills have only the View My Bills button.

Find the bill in the Pending tab and then click Pay Bill. See Paying Bills for instructions.

.

Sorting makes it easier to find a specific bill.

  1. Click on the Sort by box above the bill list.
  2. Choose an option.
  3. .
  4. The order of the list changes immediately.

Each bill listed in your My Bills Pending and Completed tabs includes a status in the summary.

  1. New — a new bill needing to be paid.
  2. Submitted — you completed the payment but it hasn't been processed yet.
  3. Acceoted — your requested payment was accepted by your bank or credit card company. If your account has the funds, the payment is complete.
  4. Retired — the bill isn't active and you cannot pay it. The due date may have passed or the bill was replaced with a new bill.

More information, but for the inner accordion.

The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.

You can change profile information any time.

  1. Click Profile Information
  2. Select either personal payment needs or company payment needs.

Shows previously entered information about you, and your security questions and answers.

  1. Enter or change your name and contact information, including your address, phone number, and email address.
  2. Read and check the box to receive email notifications for ACH payments.
  3. Select and answer the Secret Question used to verify your identity when signing in or changing your password. Your first secret question was created when you created your account.
  4. Select and answer the Shared Challenge Question used to verify your identity if you call Pay.gov. Your first challenge question was created when you created your account.
  5. Click Save User Profile.

Shows previously entered information about your company, you, and your security questions and answers.

  1. Only company contact information is required.
  2. You can check the box to automatically enter your company contact information.
  3. Click Save Company Profile.

You can delete your personal or company account any time.

  1. On your profile page, click the Delete My Account link.
  2. Click OK to confirm.
  3. The account is deleted immediately.

A payment method is the account you will use to pay an agency.

You have the option to safely store the checking, savings, credit and debit card accounts you will use for payments. You can add, delete or change account information at any time.

  • Store any number of accounts.
  • Choose a primary account to use for payments.
  • Your primary account information can be automatically filled in when you make a payment, or you can use a different account at the time of payment.

You cannot store information about Amazon, PayPal, or similar accounts on Pay.gov.

You can add any number of bank, credit, or debit card accounts.

  1. Click either Add Bank Account or Add Credit Card. (Click Add Credit Card to add a debit card.)
  2. Enter the account information.
  3. Click Add Account to Profile.
  4. The account is immediately added to the list.

To change account information:

  1. Click the Edit Account link to the right of the listed account.
  2. Change any information you need to (for example, the Good Thru date on a credit card).
  3. Click Save.

You can delete an account at any time.

  1. Click the Delete Account link to the right of the listed account.
  2. Click OK to confirm the delete.
  3. The account is immediately removed from the list and Pay.gov.
  4. If any upcoming recurring or deferred payments use the deleted account they must be deleted and recreated using a different account.

A primary account is the bank, credit, or debit account you will ususally use for payments.

  1. Click the Primary Account link to the right of the listed account.
  2. The account is immediately made primary.
  3. The primary account is always moved to the top of the bank or credit card list, and there is a star before its Primary Account link.

  1. Click the Primary Account link to the right of the account you want to make primary.
  2. The account is immediately made primary.
  3. Your new primary account is moved to the top of the bank account or credit card list, and there is a star before its Primary Account link.

You can change your password at any time. Change are effective immediately.
Your new passwork must meet the requirements listed on the page.

You cannot change your username.

  1. Enter your current Password
  2. Enter your new password.
  3. Click Submit.