Pay.gov's move to the cloud is included in the 9.0 Release. For more information, visit the Agency Documentation site to view the 9.0 Release Notice. Please refer to this page frequently for updates.

Do you retrieve activity files and have questions on submitting the Access Request Worksheet (ARW)? Click the blue button below to continue to the form to see our FAQs.

Latest information for the production environment (Updated 6.16.2026)

The cutover to the new cloud services will occur on June 20, 2026.

A full service outage will begin at 5:00 p.m. ET, and all services will be unavailable for the duration of the cutover. We expect a minimum outage of 6 hours, and the migration may take as long as 12 hours.

If you encounter any issues after the cloud migration, please contact Pay.gov Customer Support (pay.gov.clev@clev.frb.org or 800-624-1373) for assistance. When sending an email include "cloud release: < your Pay.gov application name >" in the subject along with as much details of the issue in the body of the email.

Latest information for agency testing (Updated 5.15.2026)

Agencies can continue to test until the production environment moves to the cloud. Reported issues may not be addressed until a future release.

Known Issues

• If you use Pay.gov's Web Services (Trusted Collection Service or Hosted Collection Pages) and receive the error code 4002 because the request originated from an IP not allowed, contact Pay.gov Customer Support (pay.gov.clev@clev.frb.org) to have it investigated. Please provide your tcs_app_id or Pay.gov application name.
• If you retrieve Pay.gov activity files and send the parameters in the body of the message, you must also set the Content-Type header. The header value must be application/x-www-form-urlencoded. Refer to the activity file guide for more information.
• Pay.gov is working to address the following known issues. Please check back frequently; we'll provide updates, including resolution status, as these issues are addressed.
  • Requests through the Pay.gov Web Services (qa.tcs.pay.gov) using ciphers for both TLSv1.2 and TLSv1.3 may experience timeouts and no response from Pay.gov. If possible, Pay.gov recommends using TLSv1.3 exclusively to resolve the issue.