Pay.gov Help

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Refunds

Gather information about your payment and then contact the agency you paid to request a refund. Pay.gov cannot issue refunds.

You have the receipt

The receipt for the payment will have the information needed by the agency.

You do not have the receipt

If you were signed in when you made the payment:

  1. Sign In.

  2. Your My Account Page opens.

  3. Click the View Payment Activity button.

  4. Click the Completed tab.

  5. Find you payment and copy or print the information shown (your browser's file: print command).

  6. Contact the agency to request the refund.

If you were not signed in when you made the payment:

  1. You must know

    • the agency paid

    • what was paid for (the agency form)

    • the date you paid

    • amount you paid

  2. Contact Pay.gov Customer Support for assistance.

  3. When you have the details, contact the agency to request a refund.