Frequently Asked Questions

Is there a charge for using Pay.gov?

No. Pay.gov is a free service. There is no fee for making payments.

How do I make a payment?

Click here for instructions on making a typical payment.

Click here for instructions on making a VA copay.

Click here for instructions on SBA loan payments.

Can I pay my student loan on Pay.gov?

No. You must pay the loan processor assigned when the loan was created. Contact information is on the loan notice you received and on your regular statements.

Can I mail in my payment or pay over the phone?

No. Pay.gov cannot accept payments by mail or over the telephone. Contact the agency you are paying directly to make arrangements.

Can I copy information from an old payment to use in a new one?

Yes. You can copy (duplicate) an agency form with its information filled in and use it to make a new payment of the same kind. However, for security, the payment page cannot be copied; a new one must be completed for every payment.

Click here for instructions on how to copy an agency form.

Can I set up a payment that will be paid in the future?

Only if the agency allows. You'll see the option on the Payment page.

How can I set up automatic payments?

Only if the agency allows. You'll see the option on the Payment page.

Click here for instructions on automatic payments.

How do I find an agency or agency form?

You can either Search for the agency or form, or look it up using the Find an Agency link.

How do I fix a mistake in my payment?

Click here for instructions on fixing mistakes in your payment.

How do I cancel a payment?

Click here for instructions on canceling a payment.

How do I get a refund?

Click here for instructions on refunds.

How far in advance should I make my payment?

Click here for instructions on when to make a payment.

How do I know if my payment was successful?

When you complete the payment you will see a confirmation page showing your request to make a payment was successful.

Pay.gov recommends you print the confirmation page for your records.

If you provided an email address, a receipt will be sent to your mailbox.

If you were signed in when you made the payment, the status its status is in the Payment Activity section of your My Account page.

How will my payment appear on my bank or credit card statement?

It will usually have the description "Payment" and text indicating which government agency you paid, such as an abbreviation of the agency name.

If you are unsure what the payment is, contact your bank or credit card issuer for help.

I used the wrong agency form to make a payment, how do I correct it?

Contact Pay.gov Customer Support for instructions.

I did not authorize a payment, what do I do?

! Do not contact Pay.gov Customer Support. Pay.gov cannot research this problem for you.

Review your records to make sure there are no transactions that have not been recorded (missing), then contact your bank or credit card company for help.

When will my payment be charged to my account?

Payments from your bank account (checking or savings) will be charged to the account the next business day. Holidays could affect when you see the charge on your statement.

Credit or debit card payments are processed immediately and are visible within twenty-four (24) hours.

Payments made using PayPal, Dwolla, Amazon, or a similar service are charged according to the service's schedule. When the payment appears on your statement may be delayed, but the agency receives it the next business day.

When will the agency receive my payment?

Payments are generally settled and received by an agency on the next business day after you make your payment.

For example, if you make your payment during the day on Monday, the agency will receive your payment on Tuesday. If your payment was due on Monday, it will be late. If your payment was due on Tuesday and Tuesday is a holiday, your payment will not be received until Wednesday.

See also How far in advance should I make a payment?

Will I get a receipt for my payment?

You should always print the confirmation page when you complete a payment. This is your temporary receipt. When you authorize and submit your payment, you can also choose to have a receipt emailed to you.

If you have a Pay.gov account and made the payment while signed in, you can view the payment and the receipt.

  1. Sign In.

  2. Your My Account page opens.

  3. Click the View Payment Activity button.

  4. Click the Completed tab.

  5. Find your payment.

  6. Click View Receipt.

  7. Click Print Receipt for a copy.

What is an ACH payment?

Any direct payment from your bank account, such as checking, savings, or a business account.

What is a Private Payment?

A private payment is an agency payment only certain Pay.gov customers can make. The agency paid sets up an account for the customer, for example a business, where they can see these forms and make the payments.

More

See all Pay.gov FAQs