Pay.gov Help

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Canceling a Payment

Only payments made while you were signed in and that are still in Pending status can be canceled.

If you were not signed in. contact your bank or credit card company for help. DO NOT contact Pay.gov Customer Support.

Tip: For refunds see the Refunds in the Contents.

To cancel a payment

  1. Sign In.

  2. Your My Account page opens.

  3. Click the View Payment Activity button.

    Click on the View Payment Activity button.
  4. Click the Pending tab.

    Click on the Pending tab.
  5. Find the payment.

  6. Click Cancel.

  7. Click OK to confirm canceling the payment.

  8. Your payment is removed from the Pending tab and added to the Completed tab. Its Transaction Status is changed to Canceled.

    Click on the Completed tab.

If your payment is not listed in Pending

  1. Click the Completed tab.

  2. Find your payment.

  3. Write down the Transaction Date and Amount.

  4. Call your bank or credit card issuer for instructions.

If you were not signed in when paying

  1. The information needed is on the confirmation provided when you completed the payment.

    You should have saved it or had it emailed to you.

  2. Note the Transaction Date and and Amount.

  3. Call your bank or credit card issuer for instructions.

Payments using PayPal, Dwolla, Amazon, or a similar service

  1. The information needed is in the payment confirmation, in the Pending tab or in the Completed tab, depending on if you were signed in when you made the payment.

    Note the Transaction Date, Amount and any Transaction ID.

  2. Contact the payment service directly for instructions.