Canceling and Correcting Payments on Pay.gov
! Do not call Pay.gov Customer Support. They cannot cancel or correct your payment.
Payments you can cancel or correct
You can correct or cancel payments yourself only if:
The payment was made using a bank account, credit card or debit card.
You made the payment while you were signed in.
You are, or will, sign in to Pay.gov.
The payment status is Pending. (Pay.gov has not yet submitted it for processing.)
Payments you cannot cancel or correct
Contact the payment processor directly for
All payments made without signing in.
Bank account payments with the Complete status — contact the bank.
Credit or debit card payments with the Success status — contact the card issuer.
Payments made using any digital wallet provider (Amazon, Dwolla, PayPal) — contact the provider's customer service.
Payments made through another payment service — contact their Customer Service.
The status of payments made while you were signed in is available on your My Account page Payment Activity section.
Pending — your payment can be canceled and corrected.
Success — your credit or debit card payment has been processed and accepted.
Complete — your checking, savings or other bank account payment has been processed and accepted.
Cancelled — you stopped the payment before it was processed. For automatic recurring payments, all remaining payments were cancelled.
Rejected — your payment was not accepted when it was processed by the bank or credit card company. For information, contact the bank or credit card company. Do not contact Pay.gov.