Canceling and Correcting Payments on Pay.gov

! Do not call Pay.gov Customer Support. They cannot cancel or correct your payment.

Payments you can cancel or correct

You can correct or cancel payments yourself only if:

Payments you cannot cancel or correct

Contact the payment processor directly for

Payment Status

The status of payments made while you were signed in is available on your My Account page Payment Activity section.

Pending — your payment can be canceled and corrected.

Success — your credit or debit card payment has been processed and accepted.

Complete — your checking, savings or other bank account payment has been processed and accepted.

Cancelled — you stopped the payment before it was processed. For automatic recurring payments, all remaining payments were cancelled.

Rejected — your payment was not accepted when it was processed by the bank or credit card company. For information, contact the bank or credit card company. Do not contact Pay.gov.