Pay.gov Help

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You Forgot Your Password

  1. Click Sign in at the top right of the home page.

  2. Click Forgot your password? Create a new one.

  3. Enter your username and email address.

    This is the address used to create your account, or the address in your account profile.

    Contact Pay.gov Customer Support. if you forgot the address.

  4. Click Send me an email. Pay.gov sends an email with a link.

  5. Click the link to open the Reset Password page.

    Reset Password Page
  6. Answer your secret question. Contact Pay.gov Customer Support if you forgot the answer.

  7. Click Continue.

  8. On the new page, enter your new password and confirm it.

    Reset Password page with new password fields
  9. Click Submit.

  10. Sign in to Pay.gov.