COVID-19 Questions and Support
Pay.gov is aware that your normal process may have changed due to the ongoing coronavirus (COVID-19) pandemic. Pay.gov Customer Support does not have any information about stimulus payments or specific information regarding your account and recommends you contact the agency directly so they can assist you with your inquiry. Contact information is below.
Pay.gov call volumes are likely to be very high, so wait times to reach a Pay.gov representative may be long. We will continue to post any details or updates on additional agency direction as we learn about them on this page.
The Small Business Administration (SBA) has created a special hotline for information on disaster assistance related to the COVID-19 Pandemic. For assistance with modifying your current loan and for new loans, please contact their hotline at 800-659-2955, or visit SBA.gov and review the COVID-19 banner on the web page. You can also contact your loan office to request changes to an existing loan agreement.
If you have scheduled recurring payments set up through the Pay.gov website and wish to modify or cancel them, the instructions are listed below:
- Logon to Pay.gov at https://www.pay.gov/public/login
- Go to Payment Activity
- Click on the Pending tab and then press Cancel, which is located to the right of your transaction.
COVID-19 Stimulus Question, Tax/IRS questions
Please be advised that Pay.gov Customer Support does not have any information about stimulus payments and we are not involved in any tax-related payments to IRS.
We recommend checking the following webpage at the IRS for important updates:
CMS Application Fee
Please be advised that Pay.gov Customer Support does not have any information about your CMS Application Fee. Per CMS, please contact your respective Medicare Administrative Contractor (MAC’s) also known as the FFS contractor to determine if it should be waived due to the COVID-19 Pandemic. MACs will be able to confirm your eligibility of a refund and will know if additional documents are needed for an ACH payment refund and be able to answer any additional questions you may have.
If they don't know who the MAC is please contact the External User Services (EUS):
By E-mail: EUSSupport@cgi.com
By Phone: (Toll Free) 866-484-8049 or (TTY/TDD) 866-523-4759