Changing Your Secret Question and Answer

Tip: You can keep your secret question and change only the answer.

  1. Sign in.

  2. If you are already logged in and your My Account page is not open, click the My Account link at the top of the page.

    My account link
  3. Your My Account page opens.

  4. Click the View Profile Information button.

    Profile information
  5. Select or type in a new secret question.

    Secret question drop down
  6. Type in the secret answer.

    Tip: Use only letters, numbers and spaces.

    Secret answer text box
  7. Type in the secret answer again to confirm it.

  8. Click the Save button.

    Save button
  9. A message confirming the change appears at the top of the page.

  10. You will also receive an email confirming the change to your account information.