Frequently Asked Questions
Is there a charge for using Pay.gov?
No. Using Pay.gov is free. You will not be charged a fee for making payments.
Can I pay any U.S. Government agency on Pay.gov?
No. Not all agencies accept payments through Pay.gov. Other agencies use Pay.gov for some payments but not for others. Contact the agency you need to pay if you have questions.
Can I pay my income tax on Pay.gov?
How do I make a payment?
Links to instructions for different types of payments are in the Contents.
Is my information secure?
Yes. Pay.gov uses the latest industry-standard methods and encryption to safely collect, store and transmit information you submit. Account numbers are encrypted and masked with asterisks (*) when displayed.
When is Pay.gov available?
Pay.gov website is available 24 hours-a-day, 7 day-a-week, every day of the year including holidays. Service may be interrupted for maintenance on Sundays between 2:00 AM and 6:00 AM Eastern Time.
Pay.gov Customer Support is available Monday through Friday from 7:00 AM to 7:00 PM Eastern Time, except on US Holidays.
Your bank's or credit card processor's schedule may delay when the agency receives your payment. See About Payments — When to Pay for suggestions.
How do I pay my VA copay?
See VA Medical Payments.
How do I pay my SBA loan installment?
See SBA Payments.
Can I pay my student loan on Pay.gov?
No. You must pay the loan processor assigned when the loan was created. Contact information is on any notice or statement you received.
Should I create a Pay.gov account?
Not necessarily. See Should I Create an Account?.
Where can I find the phone number and email address for an agency?
What is a business (banking) day?
A business day is any day the Federal Reserve Bank is open. (Monday through Friday, excluding US holidays.) Your bank follows this schedule when charging payments to your account (settlement).
My internet connection died in the middle of my payment, what do I do?
What you need to do depends on when the problem occurred.
If you experienced the problem on an agency website, before you started to make your payment, contact the agency.
If you were logged in to Pay.gov and did not complete the payment page (clicked Continue on the Review and Authorize step), restart your Web browser and then make the payment again. The first attempt was not accepted by Pay.gov.
If you were logged in to Pay.gov and clicked the Continue button on the Review and Authorize step after you filled in your payment account information, contact Pay.gov Customer Support to determine if the payment was accepted. Do not make the payment again until you receive an answer from Customer Support.
If you were not logged in to Pay.gov, contact Pay.gov Customer Support. You should supply the name of the agency form or the name of the agency you were paying and the amount of the payment. Customer Support will advise you. Do not make the payment again until after you receive an answer from Customer Support.
How do I get my government or military W-2 or payroll information?
Pay.gov does not have payroll-related information. Contact your agency or go to the myPay DFAS website.